Frequently Asked Questions
Everything you need to know about your Freddy fashion experience.
What is the standard shipping time for my order?
We offer standard shipping which typically takes 3-5 business days within the continental United States. International shipping times vary by destination, usually ranging from 7-14 business days.
How do I return an item that doesn't fit?
We offer a 30-day return policy. Items must be unworn, unwashed, and have the original tags attached. You can initiate a return through our online portal to receive a prepaid shipping label.
How can I ensure I am ordering the correct size?
Every product page features a detailed size guide with specific measurements. We recommend comparing these measurements against a similar garment you already own for the best fit.
What payment methods do you accept?
Freddy accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment options like Klarna and Afterpay.
How should I care for my Freddy garments?
To maintain the quality of your clothing, we recommend following the care label instructions on each piece. Generally, washing in cold water and hanging to dry will extend the life of your fashion items.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.